Return Policy

Return Policy

We are beyond happy that you took the step to level up your at-home skin routine experience with FacePixie. However, if you are not satisfied with the product, we are always here to help you resolve any issue.
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Returns
Our policy lasts 7 days return for refund or return for exchange due to factory defect and 1 year product service warranty. If 7 days have gone by since your purchase, unfortunately we can’t offer you any refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a payment reversal on your credit card or a refund check will be issued and mailed to your registered address, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items (using of promo codes included) cannot be refunded.

Exchanges (if applicable)
We only replace items due to factory defect. Item defect due to negligence or accident is not covered by the warranty. If you need to exchange an item, send us an email at CustomerCare@facepixie.com and we will coordinate with you for further instructions.


Shipping
To return an item, please email Customer Service at: CustomerCare@facepixie.com

Please be sure to include the following information:
Your name and date of online purchase
Reason for return
Order Number

Upon receipt of your request, we will send you an authorization number and instructions on where/how to ship back the item(s).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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